Camps Australia Wide App Support & FAQs

How to use the App

How do I locate or search for a Site?

Discover how to use the App to locate your next stay.

How do I use Filters?  

Get the low down on how to use filters to find the sites for you.

How do I get Offline Maps and Sites?

Get set-up to travel without data or wi-fi.

How do I create Favourites?

Find out how to save your favourites for later.

How do I use the Trip Planner?

Plan and document your adventures with the Trip Planner.

How can I get directions?

Once you have found your next stay, easily get directions.

How can I see my current location on the map?

Find out how to zoom to your current location.

How do I turn the fuel icons on and off?

Show or hide petrol stations on the map.

How can I update an existing site?

Find out how to help us improve our site info.

How do I suggest a new site?

Think we’ve missed one? Let us know.

App User Account Support

When you first download the Camps Australia Wide app, you will be prompted to Register an account or Log In.

For new users

If you are a new user please enter your preferred email address, then enter your name and then create a password by following the rules displayed, then create a username or use the autofilled name that is generated by our system. Tap Sign Up at the bottom of the page to complete the registration process and agree to the Camps App Terms and Conditions.

Once registration is complete, you will be offered the option to add your friends to your profile, add a profile photo and add your travel style to your profile bio. You can choose to skip these steps however we’d recommend completing them so your public profile looks really good when you are commenting, posting and leaving reviews in the Camps Community.

For returning users

If you already have an account with us, choose the Log In option at the bottom of the screen, then simply enter your email and password in the entry fields and tap Log In with email to proceed.

If you have previously logged in using a social sign in (Apple/Facebook/Google) you MUST ALWAYS use this method to access your account in the future. Please note: Your password for this account is managed within your Apple/Facebook/Google account and you cannot reset this password directly via the Camps App.

This would most likely be that you have not yet registered an account with us before trying to access the Camps App. A user account is not automatically created just by purchasing a Camps book, you need to create a free account to access the app.  Please refer to the article How do I sign up and create an account on the App? above.

To reset your password, follow one of the processes below.

Please note – all Passwords must contain at least 8 Characters, this must include a Capital letter, a number and a non alphabet Character, for example !@#$% etc.

From within the app whilst already logged in

  • From the Home Tab tap the more menu (3 horizontal lines) in the top right corner to access your account settings.
  • From the pop up menu, choose Manage Account, then Manage App Account to view your account details. Tap Change Password in the bottom right hand corner to reset your password. First enter your current password, then your new password and confirm your new password and tap Save Changes to confirm.

If you have forgotten your password at the Login screen

  • Tap the Forgot Password button below the enter your password field.
  • You will be prompted to enter the email address associated with your Camps App account, then tap the Send Reset Link button below the text entry field.
  • This will send an email to the address you have entered, open the email and click the link in the email. This will open a webpage where you can reset your password.

The password reset link has a time limit on it for security reasons, if your link is listed as invalid when clicked, please tap the Request a new link button to resend.

If you don’t receive the password reset email within 10 minutes, please check your Spam or Junk folders as sometimes these emails may get caught in your spam filter.

If, after checking your junk/spam, you still have not received an email, please contact Camps Australia Wide direct via email at – support@campsaustraliawide.com or by phone on 07 5486 2542

Lastly, you can reset your password by accessing the Camps App Account Portal, linked here

https://portal.campsaustraliawide.com/auth

On the log in landing page, below the Password field, you will see the option Forgot Password. Tap this and you will be prompted to enter the email address of your account. Please tap Send to complete the request.

The password reset link has a time limit on it for security reasons, if your link is listed as invalid when clicked, please tap the Request a new link button to resend.

If you don’t receive the password reset email within 10 minutes, please check your Spam or Junk folders as sometimes these emails may get caught in your spam filter.

If, after checking your junk/spam, you still have not received an email, please contact Camps Australia Wide direct via email at –  support@campsaustraliawide.com or by phone on 07 5486 2542

To update the email for your account please contact – support@campsaustraliawide.com or call 07 5474 2542 for assistance. You need to update these details directly with us to ensure all of your trips, favourites, subscriptions etc are preserved and consolidated into a single account and to ensure you do not have more than one active account.

Please Note – If you have registered with Camps Via your Facebook/Apple/Google account, we are not able to reset your password or email address as these credentials come from your account settings within those platforms. We can create a direct account with us though and transfer your account from those services.

You can definitely stay logged in so the App is ready to use each time you need it.

However, if the App is asking you to log-in each time you return to the app, this can be caused by two issues;

You are actually logging out of the Camps App after each use, which then requires you to log back in on the next use of the app. Only log out of the Camps app completely via the in-app menu if you are planning to log into a different account, otherwise just use your device’s native controls to close the app. Refer to the links below if you do not know how to do this.

https://support.google.com/android/answer/9079646?hl=en

https://support.apple.com/en-us/HT201330

Alternatively, if your valid payment method set with the app store has lapsed since you installed the Camps App, the device will “forget” the subscription each time you use it as Apple/Google has locked your account’s subscriptions until you update your payment method with them. Refer to the links below on how to fix this issue.

For Apple users;

https://support.apple.com/en-au/HT201266

For Android Users;

https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DDesktop&hl=en

This most likely means the email address you are using to access the app has not been registered with us yet. But there are a few other situations to consider first.

You may have previously registered under another email address and need to ensure you are trying to access the Camps App from the correct account. If you are not sure if you have an account registered, please contact support@campsaustraliawide.com and we can check to see if you have previously registered an account with us.

You have previously registered an account with us using a specific email address but you are now trying to log into the account using the Apple/Google/Facebook connect feature. Although the underlying email address may be the same as your Apple/Google/Facebook account, these are treated as separate accounts by our system as the password credentials are set separately with those accounts.

The opposite situation can also apply, you may have registered an account using Apple/Google/Facebook, then try to log in using the same email address but not via the Apple/Google/Facebook connect feature. Please always use the same method for singing into the Camps app or account portal to reduce the risk of duplicating your account.

Lastly, you may also have never registered an account with us at all and need to choose to Register an account instead of Logging in, this will register an account with us and give you access to the Camps App.

If you have any issues with account registration or login, please contact support@campsaustraliawide.com and we can check the status of your account for you.

There can be several reasons for this issue arising;

First, you may not have actually registered an account with us yet. Please refer to the I am trying to sign in but the Camps App says the account is invalid? point above to ensure you have a valid account held with Camps Australia Wide.

Next, the password reset email has been blocked by your email provider’s Junk/Spam filter. Please check your Junk/Spam folder in your email to see if it is there.

If you have any issues with account registration or login, please contact support@campsaustraliawide.com and we can check the status of your account for you.          

Please Note – The password reset link is a timed link and will expire after 15 minutes from request. You can request a new link be sent to your email from within the app if the link has expired.

Once you have completed your account registration you can log in the same account on multiple devices, or create multiple accounts using Family sharing.

You can access the Camps app on multiple device platforms AFTER you have completed registration. For example, once you have set up your account Via an Apple device, you are then able to Log into the same account Via an Android device or vice versa.

If you would like to set up multiple accounts under one subscription, so you and your partner can have your own favourites, trips etc, you must enable Family sharing on both devices.

Please refer to the How to set up Family Sharing FAQ right below this one for further instructions.

Please note – the App is not currently compatible with your laptop or computer browser.

Please refer directly to Apple support article on the link below for a full description of the set up process;      

https://support.apple.com/en-au/HT201088

Please refer directly to Google support article on the link below for a full description of the set up process;             

https://support.google.com/googleplay/answer/7007852?hl=en

We undertake two types of updates for the App – site information updates and new app feature updates and improvements.

Site Information Updates

We are always publishing new site information as well as new sites and site closures on the App. You do not need to take any actions to get updates regarding site information, this is an automated process and the app updates each time you use the app.

Please note – you will need to have access to cellular data or Wi-Fi for updates to populate.  Any new site info will automatically update whilst you are online, however you will need to manually update your offline maps files for them to stay up to date. Please refer to the Offline Maps FAQ’s for further information on how to remove your old offline maps downloads and download new files.

App Feature Updates

As a registered app user you will receive access to all new free app features which are launched. If you are a Camps+ Premium  Membership subscriber you will receive access to all new exclusive member benefits and premium app features which are launched.

These updates will happen automatically if you have auto-updates enabled in your device’s settings, otherwise you will need to manually update via the App stores. See links below for how to enable automatic updates for both Apple and Android devices.

https://support.apple.com/en-au/HT202180

https://support.google.com/googleplay/answer/113412?hl=en

App Subscription Support

No you don’t need to subscribe to access the Camps App, there is a free version available for all users! To learn more about the free app features go here.

OR you can upgrade your app experience with a Camps+ Premium Membership.

A Camps+ Premium Membership unlocks Premium Offline Maps, Offline Trip Planner Maps, and Live Fuel and Gas Prices and Locations across Australia within the App PLUS gives you access to huge inflation busting discounts at retailers nationwide (saving you thousands each year), members-only perks, digital membership card and massive monthly and annual prize draws. For just $49.99/yr AUD you can travel smarter and keep more money in your pocket!

If you require offline maps only, you can subscribe for this feature only for $0.99AUD/month. You can upgrade at any time to a full Camps+ Membership.

Upgrade your app experience with a Camps+ Premium Membership.

A Camps+ Premium Membership unlocks Premium Offline Maps, Offline Trip Planner Maps, and Live Fuel and Gas Prices and Locations across Australia within the App PLUS gives you access to huge inflation busting discounts at retailers nationwide (saving you thousands each year), members-only perks, digital membership card and massive monthly and annual prize draws. For just $49.99/yr AUD you can travel smarter and keep more money in your pocket!

If you require offline maps only, you can subscribe for this feature only for $0.99AUD/month. You can upgrade at any time to a full Camps+ Membership.

How to upgrade

When you first register on the Camps Australia Wide App you will be shown the Free and Camps+ Subscription Plans and can select the version which suits your needs.

If you don’t want to upgrade to Camps+ right away, no problem, you can upgrade at any time via the Manage Subscription page in settings or by in-app paywall pages which show when you try to access premium features.

To upgrade to a Camps+ Premium Membership subscription tap the ‘subscribe now’ or ‘upgrade’ button on any subscription or paywall pages in the app. This will open Apple’s or Google Play’s subscription confirmation pop-up. (This is dependent on the device type you are using – iOS or Android).

Here you will be asked to enter your Apple/Google Play ID and password to confirm your subscription start. This password is for your Apple/Google Play account, NOT your Camps Australia Wide App account password. Once entered and confirmed you subscription will be activated and you will be able to start accessing all premium features right away.

Find out more about activating Apple Billing and Subscriptions here:

https://support.apple.com/en-au/billing

Or for Google Play Billing and Subscriptions here:

https://support.google.com/googleplay/answer/2476088

Once you have started a subscription you can manage this via your Apple App Store or Google Play Store Subscription settings. Information on how to do this is available via the links above.

You will be charged on the first day of your active subscription. Your subscription will auto-renew until you choose to cancel it. Please see the FAQ answers below on how to manage and cancel your subscription.

The password asked for when you start a new subscription or renew a subscription is the one associated with your device’s Apple or Google Play Account (ID).

If your password is rejected here, this may be for a couple of reasons.

  1. As this password request is coming from Apple/Google Play, please make sure to be entering the password associated with this account/ID. This password request is not coming from the Camps App so please don’t enter your Camps App account password in here.

OR

  1. You may have forgotten your Apple/Google Play password. If needed you can reset this using the “Forgot password?” prompts on your device or via the Settings on your device.

Please refer to the article below if you need to reset your Apple ID Password;

https://support.apple.com/en-au/HT201487

Please refer to the article below if you need to reset your Google ID Password;

https://support.google.com/accounts/answer/41078?hl=en&co=GENIE.Platform%3DAndroid

To be able to successfully subscribe to either the Camps+ Premium Membership or the Offline Maps Only subscription, you must have a valid payment method in place for your Apple or Google Play account.

If you attempt to subscribe and it fails, this means your device’s Apple App Store or Google Play Store account either has no valid payment method currently set up or your previously saved credit card has expired and needs to be updated. Follow the prompts from your device and update these details if requested.

Please note – these requirements are to do with your device’s Apple or Google Play account. This is NOT Camps Australia Wide requesting this information and we have no access to your confidential payment information when you subscribe via the App Stores.

Refer to the links below for assistance on this process:
https://support.apple.com/en-au/HT201266
https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DDesktop&hl=en

If you believe you have an active subscription but cannot access your subscription features, please contact us on support@campsaustraliawide.com.

Sometimes you may be logged onto multiple accounts on Android devices and the Camps App purchase may be associated with an alternate account.

It is advised to not operate multiple accounts on one device to avoid issues with payments and subscriptions.

Please refer to the article below on how to manage multiple accounts with Google Play;

https://support.google.com/accounts/answer/1721977?hl=en&co=GENIE.Platform%3DAndroid

These issues can be caused by not having a valid payment method currently set-up within your Apple App Store or Google Play Store account. The Camps App cannot renew a Camps+ or Offline Maps subscription with the App stores if your Apple/Google account is locked because no valid payment method is available.

This can happen if you have never set-up an Apple/Google payment method OR a previously added billing method has now expired (i.e. your credit card has expired and you have been recently issued a new bank card with new expiry dates).

To re-activate your Camps+ subscription you will need to update your billing info with your Apple Account/Google Play Account. This will unlock your App Store account and allow the Camps App to synchronise your Camps+ or Offline subscription within the app.

Please refer to the articles below for more information;

For Apple users;

https://support.apple.com/en-au/HT201266

For Android Users;

https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DDesktop&hl=en

There can be several reason for this issue;

Your Camps+ Premium Membership subscription may have lapsed or be associated with an alternate email address. Please check your subscription status before proceeding;

For Apple User please see the – How do I check my subscription status on Apple? FAQ below

Android Users please see the – How do I check my subscription status on Android? FAQ below

If you have confirmed that your account has an active subscription, please tap the “Restore Purchases” button in the bottom right corner of the Camps app to repair the subscription connection to your account.

If your subscription has lapsed please choose to resubscribe within the Camps App login process to start a new subscription.

If no subscription is displayed on this list then your Apple/Google account does not have an active subscription associated with it and you will need to start a trial to access the Camps App.

Please note: Android users can have multiple accounts on one device, you need to make sure you are logged into the correct account on your device for the subscription to display on the list, refer to I have subscribed to the App on my Android device but it isn’t showing in my subscriptions list? FAQ above for more information on this issue.

If you are still experiencing issues after this please contact support@campsaustraliawide.com or call 0407 230 021 during business hours for technical support.

After confirming you are running multiple accounts on your device, you will need to first delete the Camps Australia Wide App from your device before switching accounts.

Next, open the Google Play Store.

Next to the right of the Search Bar at the top of the screen you will see a coloured circle with the initial of your name, or a picture of yourself if you have uploaded one to your Google Account, Tap this to access your Google ID settings.

Please select the alternate account from the drop down menu next to your current account email at the top of the page. This should reload the home page of the Google Play store.

Please select the main menu again in the top right corner. It should now display the secondary account details at the top of the screen.

Next tap Manage Apps and Device, then select the Manage Tab to view your apps.

You will see a list of Installed apps on your device, please check to see if the Camps Australia Wide app is already installed, if not, tap the drop down in the top left marked as Installed and switch to Not installed.

Next, find the Camps Australia Wide App and select Install.

Once installed, open the Camps Australia Wide App and choose Log In. The Camps App should automatically recognise the updated account, however if you are prompted to start a new subscription, please tap Restore Purchases in the bottom right corner to repair the accounts subscription.

Once operational you will need to switch back to your primary account using the method above, or remove the secondary account completely.

It is recommended to completely remove the alternate account from the device to ensure no future transactions are placed on the incorrect account.

Please take note of the alternate accounts details for future reference, in case you need to restore purchases again in the future.

First open the App Store on your iPhone or iPad.

Next tap your Profile image at the top right of the screen, this displays your Apple ID, iCloud, iTunes & App Store information.

Next Scroll down until you see the option Subscriptions, please tap this to view your current active subscription.

Search for the Camps Australia Wide App in the list.

Tap to select the Camps App, and the date range of your current subscription will be displayed here.

First open the Google Play Store on your phone or tablet.

To the right of the Search Bar at the top of the screen you will see a coloured circle with the initial of your name, or a picture of yourself if you have uploaded one to your Google Account, Tap this to access your Google ID settings.

Select the Third option Payments and Subscriptions, then choose subscriptions from the sub menu to view your current subscription

Search for the Camps Australia Wide App in the list.

Select the Camps App, the date range of your current subscription will be displayed here.

First open the App Store on your iPhone or iPad.

Next tap your Profile image at the top right of the screen, this displays your Apple ID, iCloud, iTunes & App Store information.

Next Scroll down until you see the option Subscriptions, please tap this to view your current active subscription.

Search for the Camps Australia Wide GPS Guide in the list.

Select the Camps Australia Wide App, then select the Cancel Subscription.

Tap Confirm to terminate subscription or Not Now to cancel procedure.

First open the Google Play Store on your phone or tablet.

Next to the right of the Search Bar at the top of the screen you will see a coloured circle with the initial of your name, or a picture of yourself if you have uploaded one to your Google Account, Tap this to access your Google ID settings.

Select the Third option Payments and Subscriptions, then choose subscriptions from the sub menu to view your current subscription

Search for the Camps Australia Wide GPS Guide in the list.

Select the Camps App, then select Cancel Subscription.

Tap Confirm to terminate subscription or Not Now to cancel procedure.

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